OUR FREQUENTLY ASKED QUESTIONS

SHOPPING INFORMATION

What services does Picalu offer?

At Picalu, we specialize in customized and personalized gift products including LED table stands LED photo frames, Acrylic LED  Keychains and 4D illuminated LED Photo Frames

Do you offer personalized products?

Yes. Most of our products can be customized with names, photos, logos, QR codes, music codes, messages, or business branding depending on the product type.

Can I place bulk or corporate orders?

Absolutely. We handle both small and large bulk orders for businesses, events, schools, weddings, and corporate branding projects.

Do you provide design assistance?

Yes. Our team can help you create or refine your design before production to ensure the best final result.

What file formats do you accept for logos or artwork?

We recommend high-quality PNG, PDF, AI, SVG, or PSD files for the best printing and engraving quality.

How do I place an order?

You can place an order through our website, social media pages, or by contacting us directly with your requirements.

How can I contact Picalu?

You can reach us through the contact section on Picalu.co.ke or via our social media platforms for quick assistance.

PAYMENT & DELIVERY INFORMATION

How long does production take?

Production timelines depend on the product and quantity ordered. Most custom orders are completed within 1–5 working days after design approval.

Do you deliver across Kenya?

Yes. We deliver countrywide through trusted courier services. Delivery timelines vary depending on your location.

Can I preview my design before production?

Yes. We provide a digital preview/mockup for approval before production begins on most customized orders.

What payment methods do you accept?

We accept M-Pesa, bank transfers, and other agreed payment methods for both personal and corporate orders.

Do you require a deposit before production?

Yes. A deposit may be required before production begins, especially for customized or bulk orders.

Do you offer same-day services?

Same-day production may be available for selected products depending on workload and order complexity. Contact us for availability.

Can customized products be returned?

Because products are personalized, returns are generally not accepted unless there is a production defect or an error on our side.